The Fabulous Front Office Staff of Artistic Dental

Wednesday, April 27^th is Administrative Professionals Day – a day that celebrates the hard work and dedication of executive admins and receptionists across offices everywhere. At Artistic Dental our front office team serve as our administrative backbone and essentially make sure our office runs smoothly and patients are taken care of every day.

In honor of Administrative Professionals Day, we wanted to take the opportunity to show our gratitude and shed some light on just how much our front office does and some of the individuals that make it all work: Mary, Dominique, Elisia, Ashley, and Carletta:

Mary has worked with Dr. Dougherty for more than a decade. As our Office Manager, she is keeping it all running – working with the dentists, staff, patients and our many vendors.

Elisia joined our team in March 2014. Much of her day is spent on the phone scheduling patient appointments, verifying insurance and making sure dental claims are process and paid.

Dominique is one of the newest employees, and she focuses primarily on files and forms related to patient visits. Dominique is also one of our star receptionists, devoting a lot of her time to patient calls.

Ashley hasn’t worked at the front for very long, but she’s definitely gotten in to the daily groove. Her typical schedule includes starting with a staff meeting to ensure everyone is on the same page, taking messages from clients and visitors, and generally answering any patient questions about billing, as well as greeting and making patients feel comfortable.

Carletta spends much of her time on the phone, and working through the billing process with various insurance agencies. She sees herself as a true patient advocate – and will fight to have the insurance pay their fair share.

What’s your favorite part about coming to work for Artistic Dental?

·      Mary: Working with such great people and helping our patients!

·      Dominique: I’ve always been interested in billing, and learning more about health – so to be able to combine the two is probably my favorite aspect of the job.

·      Elisia: I like that we can make our patients smile!

·      Ashley: Coffee in the morning! But really – I haven’t been in the front very long, but I love chatting and getting to know all of our patients

·      Carletta: Getting away from home (laughs) – no, honestly, I love getting here and seeing everyone, especially patients you haven’t seen in awhile.

To learn more about the rest of the Artistic Dental team visit our staff page!

Meet Dominique - Front Office Administration

Dominique is one of our newest team members at Artistic Dental. She started working at the practice in March. She looks after the front office and helps ensure our day-to-day is running smoothly. You may frequently hear her voice when she makes appointment confirmation calls, she will also help with forms and paper work needed as we focus on the continuing care of our patients. Dominique is a native Arizonan that was born in Phoenix.

Q1. What three words would you use to describe yourself?

A1. I am Friendly, outgoing and compassionate.

Q2. What made you pursue a career in the dental industry?

A2. I did some volunteer work a long time ago gaining some experience in the dental industry and received some medical billing training. I really enjoyed learning the industry and more about people’s health and decided to pursue a career in medical billing.

Q3.What’s your favorite thing to do outside of work?

A3. I enjoy playing softball, and I play outfield or catcher. We’re big into softball at our house, my
husband and kids play too. I’m a mom of three and love to watch my kids play sports. My kids keep me very busy when I’m not at the office!

Q4. If you could have any talent what would it be?

A4. I’d love to be able to sing. My kids like to give me a hard time about my singing voice!